Introduction

Welcome to Pixie Mama Baby Sensory® ("we," "our," or "us"). These Terms and Conditions govern your use of our website, located at www.pixiemama.com.au (the "Website"), and the services we provide, including our sensory classes and related activities (collectively, the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our Website or Services.

Services

Pixie Mama Baby Sensory® offers sensory classes and activities designed for babies and young children. Our classes are structured to support child development through sensory experiences.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of our Services.

Registration and Booking

To book our classes, you may need to register for an account or provide certain personal information. You agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Payment and Fees

The fees for our Services are as stated on our Website or as otherwise communicated to you. All fees are in Australian Dollars and are inclusive of GST.

Payment for our Services must be made in advance through our Website or as otherwise directed. We accept payment by credit card, debit card, and other payment methods as specified on our Website.

We reserve the right to change our fees at any time, but changes will not affect bookings that have already been confirmed.

Cancellation and Refund Policy

Taster Sessions: You may cancel a taster session up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours before the scheduled time are not eligible for a refund.

Term Bookings: For term bookings, you may cancel up to 7 days before the start of the term for a full refund. Cancellations made less than 7 days before the start of the term are eligible for a 50% refund. Once a term has started, no refunds will be provided for missed classes, but you may be eligible for a make-up session as per our class policies.

Satisfaction Guarantee: If you are not satisfied with your first session, please let us know within 24 hours, and we will provide a full refund. For term bookings, our satisfaction guarantee applies to the first two sessions.

We reserve the right to cancel or reschedule classes due to unforeseen circumstances. In such cases, we will offer you the option to attend another class, receive a credit for a future class, or receive a refund.

Health and Safety

You are responsible for ensuring that you and your child are in good health when attending our classes. If you or your child is unwell, please do not attend the class and contact us to reschedule.

You must inform us of any health conditions, allergies, or special needs that your child may have that could affect their participation in our classes.

You must supervise your child at all times during our classes. We are not responsible for any injuries or accidents that may occur during our classes, except to the extent that such injuries or accidents are caused by our negligence.

Intellectual Property

All content on our Website, including text, graphics, logos, images, audio clips, and software, is the property of Pixie Mama Baby Sensory® or our content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, display, or transmit any content on our Website without our prior written permission, except for your personal, non-commercial use.

The Pixie Mama Baby Sensory® name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pixie Mama Baby Sensory® or our affiliates. You may not use these marks without our prior written permission.

User Content

You may have the opportunity to submit content to our Website or during our classes, such as comments, reviews, or photos (collectively, "User Content").

By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or control all rights in and to the User Content and that the User Content does not infringe upon the rights of any third party.

Limitation of Liability

To the maximum extent permitted by law, Pixie Mama Baby Sensory® and our directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use our Services;
Any conduct or content of any third party on our Services;
Any content obtained from our Services; and
Unauthorized access, use, or alteration of your transmissions or content.

Our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the Services during the period of 3 months prior to any cause of action arising.

Indemnification

You agree to indemnify, defend, and hold harmless Pixie Mama Baby Sensory® and our directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our Services or your violation of these Terms and Conditions.

Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of New South Wales, Australia.

Any legal suit, action, or proceeding arising out of or related to these Terms and Conditions or our Services shall be instituted exclusively in the courts of New South Wales, Australia.

Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review these Terms and Conditions periodically to stay informed about our policies.

Your continued use of our Website or Services after any changes to these Terms and Conditions constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Pixie Mama Baby Sensory®
42 Bondi Road
Bondi Beach, NSW 2026
Australia
hello@pixiemama.com.au
Phone: 0412 345 678